Author: prtimesafrica

  • The Edge of Confidence: Communicating Africa’s Economic Reality Without Fueling Panic

    The Edge of Confidence: Communicating Africa’s Economic Reality Without Fueling Panic

    The Edge of Confidence: Communicating Africa’s Economic Reality Without Fueling Panic

    By Musa Sunusi Ahmad:

    Africa is at a critical economic crossroads. From Accra to Nairobi, Dakar to Lusaka, public sector debt is rising to unsustainable levels, joblessness, especially among youth, is soaring, and productivity across key sectors is slipping. Economic turbulence is no longer a far-off concern but a day-to-day reality for millions of African citizens.

    But as governments scramble to stabilize their finances, a quieter crisis is brewing in parallel: a crisis of trust.

    Amid rising inflation, currency depreciation, IMF interventions, and subsidy removals, people are asking: “Can we trust our leaders to fix this?” The answer doesn’t just lie in policy—but in communication. What African governments say, how they say it, and when they say it may determine whether countries weather the storm, or plunge deeper into crisis.

    For government communication advisors, the mandate is clear: manage perception, build public trust, and calm economic anxiety. This article explores how to do just that, while staying rooted in transparency, empathy, and strategy.

    The Economic Fault Lines

    Before diving into communication strategies, let’s understand the core economic pain points shaping African narratives today.

    1. Rising Public Debt

    By 2025, over 20 African countries are either in or approaching debt distress, according to the IMF.

    Many borrowed heavily in the past decade to fund infrastructure and post-COVID recovery.

    As interest rates rise and revenues fall short, debt servicing is consuming up to 60% of some national budgets.

    1. Mass Unemployment

    Africa’s youth unemployment rate is over 12%, with underemployment and informality affecting many more.

    As governments cut spending and companies downsize, job creation has stalled.

    The mismatch between education systems and labor market needs deepens the crisis.

    1. Declining Productivity

    In agriculture, industry, and services, productivity growth is slowing due to:

    • Poor infrastructure
    • Inadequate skills
    • Low technology adoption
    • Climate shocks (e.g. floods and droughts impacting agriculture)

    This trifecta, debt, joblessness, and declining productivity, fuels not just economic hardship but political volatility and social unrest.

    Why Communication Now Determines Recovery

    In volatile economies, confidence is capital. Citizens decide whether to invest, save, protest, or migrate based on what they believe, not just what is true.

    The Danger of Communication Gaps

    When governments delay, distort, or downplay economic realities:

    • Investors lose faith.
    • Citizens withdraw savings or stop paying taxes.
    • International partners hesitate to support.
    • Disinformation and populist narratives fill the void.

    The Opportunity in Strategic Messaging

    But when communications are clear, honest, and forward-looking:

    • People feel informed and empowered.
    • Investors appreciate predictability.
    • Media allies amplify accurate narratives.
    • Governments buy time to implement reforms.

    A Playbook for Government Communication Advisors

    Here’s a 360° strategy guide for communications professionals navigating economic crises in Africa.

    1. Own the Narrative Before It Owns You

    In a digital world, silence is not neutrality, it’s surrender.

    • Be first with the facts, even if incomplete.
    • Frame the context: Explain why tough decisions are being made.
    • Pre-empt opposition narratives with proactive, values-based messaging.

    Case Example: Ghana (2022)

    During its IMF negotiations, the Ghanaian Ministry of Finance launched a public FAQ portal, social media explainers, and regular updates. Though not perfect, it helped temper panic during currency devaluation.

    1. Communicate with Empathy, Not Just Optimism

    Don’t “talk numbers” to people who are talking about survival. Data must be paired with empathy.

    Acknowledge real pain (“We know many are struggling to afford transport…”)

    Use relatable analogies (“Think of the national budget like a household budget, when income drops, we must cut costs.”)

    Avoid robotic statements like “We are on course” or “Things are under control.”

    1. Strengthen the Bridge Between Policy and People

    Too often, policy announcements are technocratic and aloof. Instead:

    • Translate complex reforms into plain language
    • Use visuals (infographics, short videos, animations)
    • Customize content for platforms people actually use (e.g., radio, WhatsApp, local newspapers)

    Tip: Invest in a national economic literacy campaign, explain debt, inflation, and subsidy reforms like a teacher, not a bureaucrat.

    1. Create Feedback Loops
    • Economic communication must be two-way.
    • Hold town halls and citizen dialogues.
    • Use polling and sentiment tracking to understand what people fear or misunderstand.
    • Empower spokespeople at local levels to answer questions and humanize policy.
    1. Align Internal and External Messaging
    • Ensure that what the government says internally (to staff, departments) matches what it says to the public.
    • Leaks happen, so train all public-facing staff on key messages.
    • Rehearse responses to worst-case questions (“Are we going bankrupt?” “Will we lose our jobs?”)
    1. Show Progress, Not Just Promises

    People tire quickly of words. Back up rhetoric with visible proof points:

    • Highlight infrastructure projects that are still ongoing.
    • Show cost-cutting actions taken by government (e.g. trimming travel budgets, eliminating ghost workers).
    • Spotlight young entrepreneurs or job creators as symbols of hope.

    Avoiding these requires discipline, agility, and constant engagement.

    In a Crisis, Words Are Currency

    As Africa’s economic future hangs in the balance, communicators are not bystanders, they are co-architects of recovery. What they say (and what they fail to say) can either maintain the public’s fragile trust or tip countries toward instability.

    It’s time for a new era of public communication that is strategic, human-centered, and courageously transparent. Because in an age of economic volatility, confidence is just as important as capital.

  • The GMO Crossroads: Where Africa Stands – and Where Communicators Must Lead

    The GMO Crossroads: Where Africa Stands – and Where Communicators Must Lead

    The GMO Crossroads: Where Africa Stands – and Where Communicators Must Lead

    By Musa Sunusi Ahmad:

    In the fields of Ethiopia, Burkina Faso, Nigeria, and South Africa, something remarkable is unfolding. It’s not a new tractor or irrigation technique, it’s science, embedded in the seed. Genetically Modified Organisms (GMOs), once the subject of theoretical debate in African policy circles, are now finding roots, literally and figuratively, across the continent.

    But as this transformation gains ground, so too does a fierce storm of resistance. From courtroom battles in Kenya to social media misinformation in Nigeria, the GMO debate in Africa is about more than just food security. It’s about trust, sovereignty, markets, and identity.

    In this intricate landscape, communication strategists, working between farmers, scientists, policy experts, and the public, hold a uniquely powerful and complex role. And how they handle this challenge could determine the future of African agriculture.

    GMO Adoption in Africa: Where Are We Now?

    At the time of writing, 11 African countries have formally approved GM crops for cultivation, with South Africa leading the charge since 1997. Countries like Nigeria, Kenya, Ethiopia, and Malawi have joined the fold in recent years, approving GMO varieties of maize, cotton, and cowpea designed to resist pests, tolerate drought, and boost yields.

    But adoption has been anything but uniform. While Nigeria pushes forward with GMO cowpea and maize, public sentiment remains divided, inflamed by rhetoric around “food colonialism” and “Western control.” Kenya’s brief lifting of its 10-year GMO ban in 2022 was quickly met with lawsuits and civil society backlash, stalling progress once again.

    In contrast, Tanzania, Uganda, and Zambia continue to resist GMO adoption, citing concerns around bio safety, corporate control, and environmental impact.

    The New Battleground: Geopolitics, Markets, and Mistrust

    For communication professionals in this space, the GMO debate is no longer just about science; it’s a geopolitical issue.

    1. Export Economies at Risk

    African nations reliant on European markets—where anti-GMO sentiment runs strong—fear that embracing biotech crops could jeopardize trade. Ghana’s proposed commercialization of GM cowpea, for instance, sparked fear that the EU would retaliate with import restrictions.

    1. Foreign Influence or Genuine Support?Many anti-GMO activists point fingers at Western philanthropic organizations, particularly the Gates Foundation, for “pushing” biotech under the guise of food security. These narratives often conflate corporate interests with legitimate scientific innovation.

    Unfortunately, many governments have failed to clearly communicate the ownership and local development of many GMO crops, such as Nigeria’s publicly developed Bt cowpea.

    Science Speaks, But Is Anyone Listening?

    For many scientists working on biotech crops, the challenge is not in the lab but in the public square.

    Scientists often struggle to communicate their work beyond academic journals. They speak the language of genes, not of values, ethics, or livelihoods. Meanwhile, anti-GMO voices dominate radio, WhatsApp groups, and protest spaces, places where farmers actually listen.

    What’s Missing?

    Trustworthy messengers: Not all stakeholders trust scientists. In Uganda, for instance, farmers place greater trust in government extension workers than in university researchers.

    Accessible language: Terms like “Bt,” “transgenic,” or “cacogenic” mean little to the average farmer.

    Emotionally resonant storytelling: The opposition knows how to tell stories. Scientists need to learn how, too.

    The Strategic Communications Playbook

    So what role can communication strategists play? What must they do, today, to ensure that science and society align?

    1. Build Bridges Between Scientists and Society

    Facilitate training programs that help scientists simplify their message, engage media, and respond to misinformation. Forge partnerships with public broadcasters, agriculture influencers, and even TikTok creators to reach younger, tech-savvy farmers.

    1. Tailor Messaging to Cultural Contexts

    A message that works in South Africa may not work in Tanzania. In Ghana, farmers respond well to endorsements from traditional authorities. In Nigeria, faith leaders hold more sway. Understand the communication ecosystem before launching any campaign.

    1. Frame GMOs Around Local Benefits

    Talk less about global food systems and more about how these seeds solve specific, local problems:

    1. Navigate the Politics Transparently

    Don’t shy away from the geopolitical angle. Communicators should openly discuss:

    • Who is funding the research
    • What safeguards exist against foreign domination
    • How IP rights are managed
    • How smallholder farmers retain seed-saving rights
    1. Use Multiple Media – Especially Radio and Mobile

    Across Africa, radio remains king. Combine it with mobile-based SMS updates, WhatsApp voice notes, community theatre, and even drama series to embed messages into relatable content.

    The Narrative War – and the Need for Ethical Framing

    At the heart of the GMO debate is a larger story: Who controls Africa’s food future?

    To win this narrative war, communicators must shift from technocratic explanations to ethical, inclusive storytelling:

    How can GMOs contribute to food sovereignty?

    Can they coexist with agro ecology and indigenous practices?

    Are they a tool of emancipation, or of dependency?

    The answer isn’t to dismiss these fears—it’s to engage with them honestly, transparently, and empathetically.

    Looking Ahead – A Call to Communicators

    Africa’s agricultural potential is vast. Climate change is real. Pests are adapting. Yields are falling in many places.

    Biotechnology is not a silver bullet, but it is a tool—one that must be wielded carefully, collaboratively, and above all, credibly.

    This is where you, the communicator, step in.

    You are not just writing press releases or managing social media. You are shaping a public conversation that could feed, or fail, an entire continent.

    If you do your job well:

    Scientists will be heard.

    Policymakers will make informed decisions.

    Farmers will be empowered, not coerced.

    And Africa will find its own path, not imported, but rooted in its soil.

     

  • UN Chief Calls for Justice and ‘Real Change’ for People of African Descent

    UN Chief Calls for Justice and ‘Real Change’ for People of African Descent

    UN Chief Calls for Justice and ‘Real Change’ for People of African Descent

    UN Secretary-General Calls for Global Action to Advance Justice and Equity for People of African Descent On the occasion of the International Day for People of African Descent, United Nations Secretary-General António Guterres issued a powerful call to the international community to intensify efforts toward achieving justice, equality, and transformative change for people of African descent worldwide. The annual observance serves as a moment to reflect on both the remarkable contributions of African descendants and the persistent challenges they face due to historical and ongoing inequalities. In his statement, Mr. Guterres lauded the “extraordinary” contributions of people of African descent across diverse fields, including culture, science, politics, and the arts, which have profoundly enriched global societies. However, he underscored the enduring impact of historical injustices, noting that “the long shadows of slavery and colonialism” continue to manifest in systemic racism, economic disparities, and exclusion from equitable opportunities, including in the digital realm. The Secretary-General highlighted the alarming persistence of harmful ideologies in the modern era, particularly the amplification of white supremacy and dehumanizing narratives through social media platforms. He also pointed to the pervasive issue of racial bias embedded in algorithms, which exacerbates discrimination in digital spaces. In this context, Mr. Guterres welcomed the adoption of the Global Digital Compact in 2024, a key component of the Pact for the Future, which includes commitments to combat discrimination, hate speech, and bias in digital technologies, fostering more inclusive digital ecosystems. This year’s commemoration coincides with significant milestones: the 80th anniversary of the UN Charter, which enshrines equal rights and human dignity for all, and the 60th anniversary of the International Convention on the Elimination of All Forms of Racial Discrimination. Reflecting on these landmarks, Mr. Guterres declared, “It is long past time to right historic wrongs,” urging global leaders to take decisive action to dismantle systemic barriers and promote equity. The 2025 observance marks the launch of the Second International Decade for People of African Descent (2025–2034), themed “Recognition, Justice, and Development.” This decade builds on progress achieved during the First International Decade (2015–2024), which saw advancements such as the enactment of new anti-discrimination laws, the establishment of the Permanent Forum on People of African Descent, and the designation of international days to celebrate diaspora communities. The UN is now calling for accelerated efforts to drive systemic reforms that address structural inequalities and promote inclusive development. Central to Mr. Guterres’ message was a call for all nations to collaborate on a United Nations Declaration that unequivocally affirms the human rights of people of African descent. Such a declaration would serve as a global commitment to recognizing, respecting, and celebrating their aspirations, ensuring their full inclusion in social, economic, and political spheres. The Secretary-General’s remarks underscore the urgency of collective action to address the legacies of historical injustices and contemporary challenges. By prioritizing recognition, justice, and development, the international community has an opportunity to create a more equitable world where the rights and contributions of people of African descent are fully honored and upheld.
    Explore Global Digital Compact
    Human Rights Frameworks
    More concise summary
  • When Healthcare Funding Falters in Africa: Advocacy and Messaging After USAID Cuts

    When Healthcare Funding Falters in Africa: Advocacy and Messaging After USAID Cuts

    When Healthcare Funding Falters in Africa: Advocacy and Messaging After USAID Cuts

    By Musa Sunusi Ahmad:

    In early 2025, the U.S. Agency for International Development (USAID), the world’s largest donor for global health, announced a phased reduction in funding to HIV programs across sub-Saharan Africa. The decision sent shockwaves through ministries of health, international NGOs, and community-based organizations alike.

    USAID’s HIV investments in Africa have historically supported millions, by financing life-saving antiretroviral therapies, testing and prevention programs, maternal health interventions, and community health worker salaries. Now, with the tap slowly turning off, African countries are being forced to do something equally critical to health provision: tell their story.

    This is a new frontier in crisis response. One where PR and communications strategies become life-saving tools, crafting visibility, building pressure, and mobilizing solutions.

    The Fallout: When Silence Becomes Dangerous

    The funding shortfall began to bite almost immediately. In Kenya’s Nyanza region, health facilities reported shortages in HIV test kits within weeks. In Nigeria, mobile testing units were grounded. In Malawi, community support groups suspended services, citing lack of operational support. The unraveling wasn’t just technical, it was deeply human.

    “The clinic told me to come back in two weeks,” said a 27-year-old mother in rural Uganda living with HIV. “They had nothing to give me. That has never happened before.”

    The story is one among thousands. But for the world to take notice, for donors to act, for governments to adjust priorities, those stories had to be told. Loudly,  widely,  and strategically.

    Messaging as Emergency Response

    When healthcare systems buckle, the first instinct is often to focus on logistics, reallocating supplies, redirecting patients, managing crises. But without communications, the human impact remains hidden, and action delayed.

    What followed the USAID announcement was not just an outcry, it was an organized, multi-platform, transnational messaging campaign by PR professionals, health advocates, and government communicators determined to spotlight the damage, humanize the data, and compel new commitments.

    Here’s how that campaign unfolded, and what it teaches us about the evolving power of PR in Africa’s public health landscape.

    1. Humanizing the Numbers: Telling Stories That Stick

    One of the first strategies adopted by NGOs and public health coalitions was clear: don’t just show the numbers tell the stories behind them. In Ghana, the NGO Health Bridge Africa launched a digital storytelling series titled “Faces of the Cut.” Each week, a short film profiled someone affected by the USAID withdrawal: a nurse who lost her stipend; a mother unable to access HIV treatment for her child; a peer educator now out of work.

    These weren’t pity pieces, they were stories of resilience interrupted by a funding decision.

    “In public relations, emotional truth travels farther than spreadsheets,” says, a Johannesburg-based health communications consultant. “We didn’t just need to prove a crisis. We needed people to feel it.”

    By elevating these personal narratives across social media, radio, community forums, and Diaspora networks, the campaign turned a distant policy decision into an immediate human issue.

    1. Data With a Purpose: Visualizing the Invisible

    While storytelling drove emotional connection, data provided the proof, and credibility.

    Organizations like Pan Africa Health Watch built real-time dashboards that visualized the scale of service disruptions across the region. These maps and info graphics showed, in painful clarity, the cascading effects of the funding loss:

    • Declines in HIV testing rates
    • Clinic closures by region
    • Interruptions in ART supply chains
    • Projected long-term impacts on new infections

    These visuals were embedded into press kits, donor briefings, social media posts, and even parliamentary presentations. They were localized, accessible, and often translated into multiple languages.

    “We didn’t just show that people were suffering, we showed where, how, and why,” says communications director at Nigeria’s HIV prevention and protection NGO. “That gave donors something actionable, and gave journalists something shareable.”

    1. Coalition Messaging: Aligning Government, NGOs, and Grassroots Voices

    One of the most effective aspects of the response was the messaging alignment between diverse actors. Often, NGOs, governments, and activists communicate in silos, using different tones, goals, and platforms.

    But after the USAID cuts, the message was unified: “We need immediate intervention, and long-term reform.”

    Ministries of health in Zambia, Uganda, and Botswana jointly issued press releases acknowledging the cuts and committing to mitigate the impact.

    Local NGOs issued coordinated calls-to-action using unified hashtags like #KeepAfricaOnTreatment and #OurHealthOurVoice.

    Activist groups hosted public forums and press events to draw local and international media attention, often featuring government officials to amplify legitimacy.

    This one-message-many-voices strategy helped create clarity and cohesion across the advocacy landscape.

    1. Influencer and Diaspora Engagement: Expanding the Advocacy Circle

    In addition to traditional media, communicators tapped into non-traditional amplifiers, especially celebrities, influencers, and Diaspora networks.

    In South Africa, singer and HIV activist Lerato Mokoena partnered with NGOs to produce a mini-documentary on the impact of donor fatigue, which aired on national television and racked up millions of views online.

    African diaspora communities in the U.S., UK, and Canada were also mobilized through targeted digital campaigns, urging them to pressure lawmakers and support fundraising drives.

    “Diaspora advocacy adds political and financial weight,” notes a consultant, who consults on African health philanthropy. “They vote in donor countries. They donate. And they care.”

    1. Donor-ocused Messaging: Turning Advocacy Into Investment

     

    With U.S. funding waning, communicators turned their attention to alternative donors, including philanthropic foundations, European aid agencies, and African governments themselves.

    They used tailored messaging focused on impact metrics, cost-effectiveness, and value for money:

    “$35 proides a month of  HIV treatment and counseling for one person.”

    “Every $1 invested today saves $5 in future health costs.”

    “Local NGOs reach more patients, faster, with 30% less overhead.”

    These messages were embedded in donor reports, pitch decks, and social media campaigns, designed to appeal not just to emotion, but to strategy.

    1. Owning the Narrative: From Dependency to Resilience

     

    A core challenge was shifting the story away from one of helplessness and toward agency. Communications teams focused not on pleading for rescue, but on highlighting African innovation, efficiency, and leadership.

    In Rwanda, PR teams spotlighted how domestic health financing reforms had shielded the country from the worst of the cuts, making a case for resilient, locally funded systems. In Kenya, the message became: “We can lead our own health solutions, if partners walk with us, not ahead of us.”

    This narrative sovereignty is increasingly central to African public relations. It’s not just about funding. It’s about dignity.

    Lessons Learned: Building a Communications Infrastructure for Health Crises

    The USAID cuts revealed more than a funding crisis, they revealed a communications opportunity. African public health advocates have shown that they can pivot fast, coordinate effectively, and tell compelling stories that move policy and purse strings.

    Key takeaways for PR and communications professionals:

    • Pre-emptive communication planning is essential. Crises will come, preparedness matters.
    • Invest in data visualization and storytelling capabilities within public health organizations.
    • Coalition messaging works. Aligning multiple voices around a single narrative multiplies impact.
    • Local languages, platforms, and influencers make messages resonate more deeply.
    • Messaging must shift from aid to equity, from dependency to partnership.

    The Future: Communications as a Pillar of Public Health

    As foreign aid becomes less predictable, communications is no longer an accessory to public health, it is infrastructure. The ability to tell the right story, to the right people, at the right time can influence funding flows, shape public sentiment, and ultimately, save lives.

    Because when the money disappears, what remains is the message. And that message, if crafted boldly, compassionately, and strategically, can rebuild what was lost.

  • Nigeria’s Abuja-Kaduna Railway Debacle: Who’s Responsible?

    Nigeria’s Abuja-Kaduna Railway Debacle: Who’s Responsible?

    Nigeria’s Abuja-Kaduna Railway Debacle: Who’s Responsible?

    By Musa Sunusi Ahmad:

    When Nigeria launched the Abuja-Kaduna standard-gauge railway in 2016, the project was heralded as a milestone in national transportation, a beacon of hope for safer, faster travel amid growing concerns over highway banditry, accidents, and infrastructure decay. Built at a cost of over $1.5 billion by the China Civil Engineering Construction Corporation (CCECC), the 186-kilometre line promised to modernize rail transport between Nigeria’s capital and Kaduna State, reduce travel times, and boost economic activity.

    Fast forward to today, and the story is one of operational breakdowns, security failures, management lapses, and deep public distrust. For a railway project once symbolic of Nigeria’s progress, its unraveling has sparked heated questions: Who is responsible? And how could the situation have been better managed, especially in terms of communication and public trust?

    The Rise and Fall of a Transport Revolution

    At launch, the Abuja-Kaduna railway dramatically reduced travel time from more than four hours on perilous highways to just about two hours. Passengers welcomed the reliability and safety improvements, while businesses flourished around station hubs. However, cracks soon emerged:

    • Frequent Breakdown and Delays: By 2020, passengers experienced regular train breakdowns and delays lasting hours, frustrating commuters and disrupting schedules.
    • E-Ticketing Woes: The introduction of a digital ticketing system aimed at curbing rampant ticket touting was plagued by frequent outages and insider sabotage, fueling a parallel black market and inflating ticket prices.
    • Security Incidents: The 2022 terrorist bombing and hijacking attack shocked the nation, killing several passengers and abducting dozens. Despite warnings from Kaduna State security agencies, the Nigerian Railway Corporation (NRC) continued nighttime operations, exposing a critical failure in risk assessment and inter-agency coordination.
    • Daily Security Threats: Beyond terrorism, passengers face common threats including pick pocketing, loitering by criminal elements around stations, and kidnappings during last-mile commutes, exacerbated by inadequate station security, poor lighting, and weak police presence.

    Who’s to Blame? A Multi-Layered Accountability Crisis

    The Abuja-Kaduna railway debacle cannot be pinned on a single actor. Instead, it reflects systemic failures across operations, governance, security, and communication.

    Nigerian Railway Corporation (NRC): Operational and Communication Gaps

    As the entity responsible for daily management, the NRC bears the brunt of operational responsibility. Maintenance regimes have been reactive rather than preventive, staff training insufficient, and the capacity to manage modern railway systems lacking. Compounding this, the NRC’s public relations approach has often been defensive and opaque, with vague apologies and slow response times aggravating public frustration and distrust.

    Federal Ministry of Transportation: Weak Oversight and Accountability

    The Ministry is tasked with policy oversight but has struggled to enforce accountability or catalyze reform. Ministerial statements post-crisis have promised investigations and change but produced little concrete action. Parliamentary summons and inquiries have highlighted governance gaps but have not translated into systemic improvements.

    Contractors and Capacity Building

    While CCECC delivered the railway’s construction, questions remain about knowledge transfer and local capacity building. NRC technicians report insufficient training and resources to maintain sophisticated infrastructure independently, undermining long-term sustainability.

    Security Agencies: Intelligence and Coordination Failures

    The 2022 terrorist attack exposed serious lapses in intelligence sharing and operational coordination. Kaduna State security agencies reportedly issued prior warnings, yet the NRC continued risky night operations. Post-attack patrols and surveillance remain inconsistent, with overlapping responsibilities among federal and state security bodies leading to operational blind spots.

    Internal Corruption and Sabotage

    Perhaps the most insidious issue is the evidence of internal sabotage, particularly around the e-ticketing system, by some NRC staff to preserve illicit revenue streams through ticket touting and fraud. Corruption also affects infrastructure maintenance and service delivery, reflecting deep governance failures.

    Communication: The Achilles’ Heel of the Crisis

    The railway’s communication strategy has failed passengers and stakeholders alike. Experts note the NRC’s tendency toward reactive and non-transparent communication, which neglected empathetic engagement or timely updates. The resulting information vacuum has fueled rumors, amplified frustration on social media, and deepened public cynicism.

    For a public service critical to millions, this communication breakdown magnifies operational and security failures, eroding trust and complicating crisis management.

    Whispers for Public Sector Communications Professionals

    The Abuja-Kaduna railway crisis offers vital insights for PR and communications practitioners working with public infrastructure projects:

    • Proactive Crisis Communication: Early, honest engagement with passengers and stakeholders can prevent misinformation and maintain credibility during disruptions.
    • Transparency and Accountability: Public disclosure of investigation outcomes and clear steps toward reform signal commitment and rebuild trust.
    • Stakeholder Coordination: Effective communication among operators, government agencies, and security forces is essential to align messaging and operations.
    • Empowering Frontline Staff: Training railway personnel in customer service and ethical standards enhances the passenger experience and public perception.
    • Harnessing Digital Platforms: Using social media proactively to share updates and listen to commuter feedback can transform public narratives.

    A Roadmap to Recovery: Strategic Recommendations

    Operational Reforms

    • Implement preventive maintenance and real-time monitoring technologies.
    • Conduct independent safety and operational audits.
    • Invest in staff capacity-building and technical training programs.

    E-Ticketing Overhaul

    • Outsource the platform to reputable technology providers.
    • Integrate biometric verification to curb fraud.
    • Enforce anti-corruption policies rigorously.

    Security Strengthening

    • Establish a dedicated rail security task force with clear jurisdiction.
    • Deploy surveillance cameras, improved lighting, and perimeter fencing.
    • Coordinate with local governments to secure last-mile transit routes.

    Communication Revamp

    • Develop a robust crisis communication framework with predefined protocols.
    • Launch a 24/7 passenger support hotline and digital communication channels.
    • Provide regular, transparent public updates on service status and reforms.

    From Cautionary Tale to Catalyst for Change

    The Abuja-Kaduna railway is not just a transport line, it is a litmus test for Nigeria’s governance, security, and public communication systems. The debacle reveals the consequences of fragmented responsibility, weak oversight, and poor communication. Yet, it also offers an opportunity.

    By addressing operational, security, and communication shortcomings with urgency and transparency, Nigeria can restore faith in its railway system and deliver on the promise of safer, more reliable transport. The Abuja-Kaduna railway can then evolve from a cautionary tale into a powerful symbol of national progress and resilience.

  • Labour Crunch: The Workforce Squeeze Threatening Africa’s Growth Narrative

    Labour Crunch: The Workforce Squeeze Threatening Africa’s Growth Narrative

    Labour Crunch: The Workforce Squeeze Threatening Africa’s Growth Narrative

    Ageing workers, rural exodus, global brain drain, and tougher migration laws are creating a perfect storm of labour shortages and wage inflation across the continent.

    By Musa Sunusi Ahmad:

    “Africa’s youth bulge has long been positioned as its greatest asset,” says a workforce strategist based in Lagos. “But what we’re now seeing is a talent drought, not because people don’t exist, but because the right skills aren’t where they’re needed, and the systems to mobilize labour aren’t working fast enough.”

    Across Africa, industries from agriculture to tech, infrastructure to healthcare, are experiencing a structural labour imbalance. Contrary to global perception, the availability of fit-for-purpose human capital is narrowing, not expanding, and businesses are feeling the crunch.

    A Demographic Time Bomb?

    At face value, Africa seems rich in human capital: with over 1.4 billion people and the world’s youngest median age, around 19.7 years, the continent is often hailed as the future engine of global labour. But this youthful advantage masks systemic issues.

    Recent research by the African Development Bank (AfDB) shows that while the youth population is growing, unemployment and underemployment remain stubbornly high. Around 60% of Africa’s unemployed are young people, many of whom are poorly matched to industry demands.

    “Too many graduates, not enough electricians,” quips a HR specialist. “We’ve glamorized white-collar jobs while neglecting skilled trades.”

    Meanwhile, in sectors like healthcare, construction, engineering, and teaching, many skilled professionals trained in the 80s and 90s are now retiring. Replacements are few and often lack sufficient experience. In South Africa, for example, more than 35% of nurses are over the age of 50, and the pipeline of new professionals is thin.

    The Urban Drift: A Rural Drain:

    Urbanization is often touted as a sign of progress, but it’s also created unintended side effects for the labour market.

    In Kenya, Ghana, and Nigeria, youth migration from rural to urban areas has left a vacuum in agricultural productivity. “We can’t find workers for our tomato farms during harvest season,” says, an agribusiness owner in Kumasi. “Young people would rather ride boda-bodas or work in call centers than spend a day on the farm.”

    This shift is not irrational. Many rural jobs are informal, low-paying, and lack upward mobility. But the consequence is clear: the agricultural sector, still employing 54% of Africa’s workforce — is struggling to find labour, especially during peak planting and harvesting cycles.

    Even in cities, labour demand outstrips supply in key industries. Logistics companies, construction firms, and digital start-ups compete fiercely for scarce skilled talent, often inflating salaries beyond sustainable limits.

    Exporting Skilled Labour: The TVET Brain Drain:

    While many African economies struggle with local labour gaps, thousands of highly skilled, TVET-trained Africans are finding opportunities abroad, particularly in Europe, North America, and parts of Asia.

    In countries like Germany, the UK, Canada, and the U.S., there’s a rising demand for workers in farming, caregiving, logistics, and light manufacturing, sectors traditionally shunned by local youth in the Global North. African workers, particularly from Ghana, Kenya, Nigeria, Ethiopia, and Zimbabwe, are increasingly recruited to fill these roles.

    A Pipeline to the Global Market:

    Germany’s Skilled Workers Immigration Act has opened doors for non-EU tradespeople and technicians. Canada’s Agri-Food Immigration Pilot now includes targeted recruitment from African nations. In Italy and Spain, African farmworkers form the backbone of the seasonal agriculture economy, often working in vineyards, fruit plantations, and food processing plants.

    In the Gulf and Asia, African welders, electricians, and construction supervisors, especially from Uganda, Kenya, and Tanzania, are in high demand across Qatar, the UAE, Malaysia, and South Korea. South Korea, in particular, has streamlined labour recruitment through government-to-government TVET partnership programs.

    Losing Locally, Gaining Remittances:

    While these migrations offer personal economic uplift and increased remittances (which reached $100 billion across Africa in 2024), they drain critical labour from domestic industries.

    “We trained over 2,000 plumbers and electricians last year, but nearly a third are now in the Middle East or applying for jobs in Germany,” says, director of a vocational institute in Nairobi. “Our best-trained graduates leave the country, and it’s affecting infrastructure and housing delivery here at home.”

    The consequence is a double-edged sword: while African countries gain foreign currency and reduce local unemployment stats on paper, the migration of skilled labour weakens the local capacity to deliver critical services and build long-term industry depth.

    Policy Tightening and the Migration Bottleneck

    Where local talent is lacking, businesses have traditionally looked beyond borders. But increasingly, this option is under threat.

    Across Africa, governments are enforcing stricter migration policies, often as a response to rising nationalism and youth unemployment. South Africa, once a regional labour magnet, has introduced more rigorous quotas on foreign workers. Botswana, Namibia, and even Rwanda are tightening their skilled immigration policies under “localisation” efforts.

    Intra-African migration, previously a fluid, regional solution, is now bogged down by red tape. Ironically, while the African Continental Free Trade Area (AfCFTA) promotes the free movement of goods and services, labour remains politically sensitive.

    “Companies want to expand regionally but can’t move their staff,” says, head of public affairs at a pan-African telecoms firm. “It delays projects, hurts productivity, and increases costs.”

    Rising Wages, Rising Pressure:

    As labour grows scarcer, the price of talent is climbing. In Lagos and Nairobi, junior software developers earn nearly 40% more today than they did five years ago, according to data from the African Tech Talent Report. In South Africa, median wages in construction have risen by over 25% in three years due to a shortage of skilled tradespeople.

    For employers, this means shrinking margins and difficult trade-offs between hiring, automation, and outsourcing.

    For communications firms and departments, the impact is equally significant. Retaining experienced PR professionals, content strategists, and digital creatives has become increasingly difficult, especially as NGOs and multinationals lure talent with international packages.

    “Every time we train someone, we risk losing them within a year,” says, managing director of a PR agency in Johannesburg. “It’s not just a cost issue, it affects client continuity, project quality, and team morale.”

    Communications and PR: Playing Offense, Not Defense:

    In this complex labour environment, communications professionals have a bigger role to play than ever before.

    1. Employer Branding as a Strategic Priority:

    Winning the war for talent begins with strong employer branding. Organizations must clearly communicate their value proposition, not just in pay, but in culture, flexibility, learning opportunities, and purpose.

    Younger workers are especially value-driven. According to a 2025 Deloitte Africa survey, 68% of Gen Z employees say they would leave a job if the organization lacks a social or environmental mission.

    1. Internal Communications: Culture That Retains:

    Transparent leadership, inclusive decision-making, and strong internal communication are now critical tools for building trust and reducing churn.

    1. Strategic Narrative Around Labour Investment:

    PR teams must help shape how businesses talk about their workforce: from local hiring and upskilling to ethical recruitment and cross-border collaboration. Clear, proactive communication builds trust with communities, governments, and investors alike.

    What Lies Ahead: From Crisis to Opportunity

    The labour crisis is real, but so is the opportunity. Africa’s long-term potential remains intact, if stakeholders act fast.

    What needs to happen:

    • Governments must invest heavily in education reform, vocational training, and regional labour mobility frameworks.
    • Private sector must deepen public-private partnerships to build sustainable talent pipelines.
    • PR and communication professionals must lead the conversation, shaping public perception, managing internal culture, and positioning their organizations as responsible employers of the future.

    Rewriting the Labour Story:

    The narrative around Africa’s labour future is no longer a given. It must be actively shaped, not only by economists and policymakers but also by communicators.

    As the continent grapples with workforce shortages, wage inflation, global talent migration, and policy roadblocks, PR and communications professionals are uniquely positioned to help businesses navigate uncertainty, maintain trust, and build resilience.

    This is not the time for passive messaging. It’s the time for bold storytelling, honest leadership, and radical transparency, because the workforce of the future is listening.

  • Power, Perception, and the Exit Playbook: Babangida’s Stepping Down Strategy and the Art of Legacy Building

    Power, Perception, and the Exit Playbook: Babangida’s Stepping Down Strategy and the Art of Legacy Building

    Power, Perception, and the Exit Playbook: Babangida’s Stepping Down Strategy and the Art of Legacy Building.

    By Musa Sunusi Ahmad:

    In the world of power, few acts are as scrutinized as the exit. For leaders, especially military rulers, the way they leave the stage often defines how history remembers them. One such case is that of General Ibrahim Badamasi Babangida (IBB), Nigeria’s military head of state from 1985 to 1993. While his administration was marked by complexity, contradictions, and control, his decision to “step aside” in 1993 was a calculated act of public relations choreography. It serves today as a master class in reputation strategy, crisis communication, and legacy management, whether one agrees with the outcome or not.

    The Kingmaker in Uniform

    IBB ascended to power through a palace coup in 1985, positioning himself as a “benevolent dictator” with a flair for statesmanship. His regime introduced bold economic reforms such as the Structural Adjustment Programme (SAP) and championed a transition to democratic rule, at least on the surface.

    However, the road to democracy was riddled with controlled narratives, manipulated processes, and a constant recalibration of timelines. His political engineering birthed the infamous two-party system, National Republican Convention (NRC) and Social Democratic Party (SDP), and even designed a new political culture that blurred the lines between military command and civilian consensus.

    The Annulment That Changed Everything

    On June 12, 1993, Nigerians went to the polls in what was widely considered the freest and fairest election in the nation’s history. Businessman Moshood Kashimawo Abiola emerged the apparent winner against Bashir Usman Tofa. But in a stunning turn, Babangida annulled the election, citing security threats and legal irregularities. This decision plunged the nation into political crisis and shattered public trust.

    It was at this critical juncture that Babangida executed what may be his most significant strategic maneuver: his stepping down.

    “Stepping Aside” – A Crisis Communication Masterstroke

    Rather than “resign,” Babangida announced on August 26, 1993, that he was “stepping aside.” The phrase, carefully chosen, was more than semantics. It was a public relations strategy designed to:

    • Retain symbolic control: “Stepping aside” implied temporariness. He did not abdicate; he deferred.
    • Avoid full accountability: By not fully owning the political failure, he sidestepped total blame for the annulment.
    • Diffuse tension: The ambiguity of his departure created a psychological buffer in a volatile national climate.

    To cushion the transition, Babangida installed an Interim National Government (ING) led by Chief Ernest Shonekan, an unelected technocrat whose appointment allowed Babangida to retreat from the scene while maintaining behind-the-curtain influence.

    Legacy Building Through Narrative Control

    Babangida’s departure wasn’t a retreat; it was a strategic repositioning. In communications terms, he was attempting to own the narrative while limiting reputational damage.

    Key elements of this legacy-building strategy included:

    • Soft power image crafting: Babangida presented himself as a reluctant authoritarian, forced by circumstances to act against his own democratic ambitions.
    • Media management: State-controlled media were used to frame his exit as an act of sacrifice, positioning him as a patriot preserving national unity.
    • Institutional memory manipulation: By engineering a political process and then walking away, he left a void that made his own era seem more “organized” in retrospect, especially after the chaos that followed.

    The Long Game: Babangida’s Post-Exit Influence

    Even after stepping aside, IBB remained a key power broker behind the scenes. From political endorsements to advisory roles, he wielded influence without office, a classic hallmark of strategic legacy management.

    Despite the controversies, many aspects of modern Nigerian political architecture trace their roots to Babangida’s era. His communication strategy helped ensure that even critics referred to him with an air of intellectual respect, if not admiration.

    Lessons for PR and Communications Professionals

    1. Control the Language, Control the Narrative: “Stepping aside” is a textbook example of how language can shape perception.
    2. Crisis Exit Can Be a Legacy Entry: How a leader exits a crisis can plant the seeds of legacy, even amid public outrage.
    3. Reputation is an Ongoing Project: Babangida didn’t stop communicating when he left office. He remained engaged in political discourse, shaping how history viewed him.
    4. Ambiguity Can Be Strategic: Sometimes, not saying everything, and not leaving entirely, can be a powerful move.

    A Legacy Both Managed and Contested

    Ibrahim Babangida’s exit from power may not have followed the classic democratic script, but in terms of strategic communication and legacy building, it remains a case study worth analyzing. His ability to pivot from authoritarian ruler to elder statesman, despite unresolved controversies, shows the enduring power of narrative strategy in leadership transitions.

    In the end, history may judge his actions. But communications professionals must study his strategy.

  • Angola Bolsters Public Health Response with National Media Training Initiative

    Angola Bolsters Public Health Response with National Media Training Initiative

    Angola Bolsters Public Health Response with National Media Training Initiative

    In a significant move to enhance public health communication, Angola has launched a comprehensive national training program focused on equipping media professionals with the skills to effectively respond to health emergencies. The initiative, a collaborative effort between the Ministry of Health (MINSA) and the Ministry of Telecommunications, Information Technology, and Social Communication (MINTTICS), was supported by the World Health Organization (WHO), the United Nations Children’s Fund (UNICEF), and funded by the European Union.The training brought together over 100 journalists and communicators from 13 of Angola’s provinces, underscoring the critical role of the media in safeguarding public health. Held as a foundational step toward establishing Angola’s Health Communication Network, the program aims to create a robust platform for collaboration among media outlets, local authorities, and international partners. This network is designed to foster coordinated, effective communication strategies during health crises, ensuring timely and accurate information reaches the public.Angola’s Secretary of State for Media, Nuno Albino, emphasized the importance of responsible journalism in this context, stating, “When practiced with integrity, journalism enhances health literacy, strengthens social cohesion, and protects lives.” The training featured interactive debates, practical exercises, and the introduction of tools to combat misinformation, while encouraging media professionals to build bridges between health authorities and communities.UNICEF Deputy Representative in Angola, Louise Moreira Daniels, highlighted the media’s role in upholding the right to health, noting, “Access to reliable information and culturally relevant narratives is vital for addressing Angola’s unique health challenges.” These challenges include persistent issues like maternal and infant mortality, recurring epidemic outbreaks, and the growing impacts of climate change, all of which demand clear, accessible, and evidence-based communication.The initiative reflects Angola’s broader commitment to strengthening public trust in its health system through transparent and timely communication. Dr. Tomás Valdez, WHO Acting Representative in Angola, reinforced this, stating, “Investing in communication ensures that during epidemics, climate emergencies, or vaccination campaigns, the population has the information needed to adopt healthy behaviors.”By fostering a skilled and coordinated media network, Angola is positioning itself to better manage health crises and promote public health resilience, aligning with international standards for effective health communication. This landmark training marks a proactive step toward empowering communities with the knowledge to navigate complex health challenges, ensuring a healthier and more informed population.
    Health Communication Strategies
    Global Health Initiatives
  • Opening Rail to Private Enterprise: Messaging Efficiency in Motion

    Opening Rail to Private Enterprise: Messaging Efficiency in Motion

    Opening Rail to Private Enterprise: Messaging Efficiency in Motion

    By Musa Sunusi Ahmad:

     

    South Africa’s freight rail sector is on the cusp of a major transformation. The government’s progressive reform strategy, opening the rail network to private enterprise, aims to unlock untapped capacity, improve service delivery, and catalyze economic growth. But beyond policy and infrastructure lies a more subtle and equally critical challenge: communicating this reform to an array of stakeholders, from the general public to industry insiders.

    South Africa is carefully framing its freight sector reform as a collaborative capacity-building exercise rather than a competitive threat to the incumbent, Transnet. We delve into the messaging strategies that aim to foster trust, align stakeholder interests, and position rail reform as a shared national priority, all vital for its ultimate success.

    The Freight Rail Conundrum: From Bottlenecks to Breakthroughs

    For decades, Transnet Freight Rail (TFR) has been South Africa’s dominant rail freight operator, managing a vast network essential to the country’s mining, agriculture, and manufacturing sectors. Yet, despite its pivotal role, the rail freight system has grappled with chronic bottlenecks, aging infrastructure, and service inefficiencies that have hampered economic competitiveness.

    In response, the government has announced reforms allowing private sector operators access to the rail network, a move designed to introduce fresh investment, innovation, and capacity without dismantling the existing system. But given Transnet’s historic near-monopoly, the reform inevitably raises concerns over market dynamics and potential disruptions.

    Messaging Challenges: Navigating a Complex Landscape

    • Communicating reform of this scale requires more than outlining technical details. It demands strategic messaging that carefully balances multiple imperatives:
    • Reassurance to the public and workforce: Preventing fears of job losses or destabilization.
    • Clarity for industry: Defining roles and expectations to avoid confusion or mistrust.
    • Investor confidence: Demonstrating an attractive and stable environment for private participation.

    Political buy-in: Aligning with broader socio-economic goals, including Black Economic Empowerment (BEE) and infrastructure development.

    South Africa’s messaging architecture rises to this challenge by positioning reform as a partnership that enhances rail capacity and service efficiency, rather than a threat to Transnet’s role.

     

    Framing Capacity Over Competition: A Strategic Narrative

    The cornerstone of South Africa’s freight reform messaging is “capacity enhancement over competition.” This subtle but powerful narrative shift shapes how stakeholders perceive the reform and its potential impact.

    Why Emphasize Capacity?

    Focusing on capacity addresses the core pain point in the sector: constrained rail infrastructure unable to meet growing freight demands. By highlighting that private operators will add to the existing network’s throughput rather than replace or compete aggressively with Transnet, the messaging builds a positive outlook.

    Transnet: Custodian, Not Competitor

    Messaging consistently underscores Transnet’s continuing role as the custodian of core rail infrastructure. This reassures stakeholders that the rail backbone remains intact, managed by an experienced entity responsible for network safety and regulation.

    Private operators, meanwhile, are cast as capacity catalysts,  entities that bring new investments, technology, and operational efficiencies to relieve congestion and open new freight corridors.

    This dual role creates a complementary dynamic that the government portrays as essential to revitalizing the sector.

    Public Messaging: Building Understanding and Trust

    For the general public, clarity and reassurance are paramount. Messaging campaigns leverage multiple platforms, from traditional media to social forums, to explain how rail reform will improve everyday life and the broader economy.

    Highlighting Tangible Benefits

    • Communications focus on practical benefits that resonate with citizens:
    • Improved service reliability leading to more stable supply chains.
    • Reduced logistics costs translating to more affordable goods.
    • Job creation stemming from new investments and expanded operations.
    • Environmental benefits via rail’s lower carbon footprint compared to road transport.

    Transparency and Engagement

    Recognizing public skepticism from past infrastructure initiatives, the government employs transparent messaging emphasizing:

    • Strict regulatory oversight.
    • Commitment to safety and fair access.
    • Alignment with national priorities like economic inclusion and development.

    Community engagement forums and partnerships with labor unions serve to demystify the reforms, ensuring voices across society are heard and addressed.

    Industry Communication: Aligning Stakeholder Interests

    Within the freight sector, messaging becomes more technical and collaborative. The industry narrative is designed to:

    • Clarify roles and expectations: Defining how private operators and Transnet will coexist.
    • Promote innovation: Encouraging investment in new technologies and customer-centric service models.
    • Foster partnership: Emphasizing that a more efficient rail network benefits all players, including shippers, logistics firms, and government.

    Managing Competitive Concerns

    The messaging tactfully downplays fears of destructive competition by framing private enterprise involvement as a value-add rather than a takeover. This includes:

    • Detailed guidelines on how private operators will access the network.
    • Commitment to fair tariff structures and dispute resolution mechanisms.
    • Support for capacity-sharing agreements that maximize network utilization.

    Such clarity is essential for securing buy-in from Transnet, new entrants, and customers alike.

    Messaging in Action: Case Studies and Early Signals

    Several pilot projects and regulatory announcements demonstrate how messaging underpins reform efforts:

    • The “Freight Rail Access Regulatory Framework” initiative communicates a balanced approach to market entry, highlighting capacity gains.
    • Public-private partnerships (PPPs) in key corridors are framed in messaging as models of cooperation driving efficiency.
    • Early media briefings spotlight collaborative success stories between Transnet and private operators, reinforcing the narrative of partnership.

    These examples build momentum and validate the messaging strategy on the ground.

    Messaging as the Engine of Reform Success

    South Africa’s freight rail reform is a complex policy journey requiring not only technical changes but a fundamental shift in perception. By strategically framing private sector involvement as a capacity-enhancing collaboration, not a competitive battle, government and industry communicators have created a powerful narrative that unites stakeholders behind a shared vision.

    This messaging framework of “efficiency in motion” is more than a slogan; it is the glue binding policy, investment, and public confidence. As South Africa opens its rail doors wider, it is this clarity, transparency, and collaborative spirit that will drive the reform from promise to practice, unlocking the full potential of the nation’s freight transport system for decades to come.

  • How digital service centres let young entrepreneurs thrive in Senegal

    How digital service centres let young entrepreneurs thrive in Senegal

    How digital service centres let young entrepreneurs thrive in Senegal

    Digital Service Centres Empower Young Entrepreneurs to Thrive in Senegal GENEVA, Switzerland, August 22, 2025 – In Senegal, a new wave of young entrepreneurs is transforming innovative ideas into thriving businesses, thanks to two digital service centres established at universities in Saint-Louis and Ziguinchor. Supported by the International Trade Centre (ITC) through its West Africa Competitiveness Support Programme – Senegal Component (PACAO-Senegal), these centres provide critical resources such as free computers, high-speed internet, training, mentorship, and networking opportunities. By equipping young founders with the tools and skills needed to succeed, the centres are fostering a vibrant entrepreneurial ecosystem and driving economic growth in the region. Empowering Innovation Through Technology and Mentorship Located at Gaston Berger University in Saint-Louis and Assane Seck University in Ziguinchor, the digital service centres serve as hubs for aspiring entrepreneurs. Since their inception, they have supported hundreds of young innovators by providing access to cutting-edge technology and expert guidance. In 2024 alone, the Saint-Louis centre assisted 501 individuals, while the Ziguinchor centre worked with 241 project holders. These centres are not only bridging the digital divide but also enabling young Senegalese to turn their ideas into sustainable businesses that address local challenges and create jobs.The success stories of two young entrepreneurs, Djiby Diop and Ousmane Traoré, highlight the transformative impact of these centres. Djiby Diop: Revolutionizing Agriculture with Technology Djiby Diop, a 32-year-old IT graduate, discovered his entrepreneurial calling at the Saint-Louis Service Centre. With a passion for agriculture but limited practical skills, Diop leveraged the centre’s resources to launch Dior Bi, a company focused on producing organic fruits and vegetables. Through mentorship and access to tools, he developed a prototype for an automatic irrigation system designed to optimize water usage and boost agricultural yields—a critical innovation in a region prone to water scarcity.“I found out about the Centre thanks to a friend. When I arrived, I lacked practical skills, but I had one thing: the will to become an entrepreneur. The Centre gave me the tools to make it happen,” Diop said. His work is a testament to how the centres empower young people to address local challenges with innovative solutions, contributing to Senegal’s agricultural sector and food security.Ousmane Traoré: Modernizing Livestock ManagementOusmane Traoré, a 27-year-old master’s student in forestry, turned his passion for farming and business into two groundbreaking ventures with support from the Ziguinchor Service Centre. Inspired by a youth employment forum in 2021, Traoré launched Gaynako, a startup that produces sustainable livestock feed from agricultural waste and bulrush, abundant in Senegal’s wetlands. By 2024, he upgraded Gaynako with a digital platform to streamline livestock management, improving efficiency for farmers.Traoré’s innovation didn’t stop there. He also created Yaralma, a digital platform that allows urban residents to invest in livestock raised by professional ranchers. “With increasing urbanization, many people can no longer keep livestock at home. Thanks to Yaralma, they can buy livestock on the platform and entrust it to professional breeders while receiving real-time updates on their animals,” Traoré explained. Employing a team of six, his ventures are modernizing Senegal’s ranching industry, creating jobs, and connecting rural breeders with urban investors.A Catalyst for Economic and Social ImpactThe digital service centres are part of a broader effort by the ITC to promote entrepreneurship and economic development in West Africa. By providing access to technology, training, and mentorship, the centres are enabling young Senegalese to transform simple ideas into viable businesses. These ventures not only generate income but also address pressing challenges such as unemployment, food security, and sustainable resource use.The success of entrepreneurs like Diop and Traoré underscores the centres’ role in fostering innovation and resilience. Their businesses are creating ripple effects in their communities, from improving agricultural practices to modernizing traditional industries like ranching. As these young founders plan to scale their ventures, they aim to leverage the skills and networks gained from the centres to reach new heights.A Model for Global EntrepreneurshipSenegal’s digital service centres offer a replicable model for other developing economies seeking to empower young entrepreneurs. By combining access to technology with mentorship and networking, the centres are unlocking the potential of a new generation of innovators. The ITC’s PACAO-Senegal initiative demonstrates how targeted investments in youth and digital infrastructure can drive economic transformation, create jobs, and foster sustainable development.As Djiby Diop and Ousmane Traoré continue to grow their businesses, their stories inspire others to tap into the resources offered by the digital service centres. With ongoing support from the ITC and local partners, Senegal’s young entrepreneurs are poised to lead the country’s economic future, proving that innovation, determination, and the right tools can turn dreams into reality.

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